This qualification is designed to fully equip employees with transferable skills, knowledge and behaviours. Making the employee more valuable to the organisation.
The programme will provide the training to ensure employees have the most up to date customer service skills and techniques to include excellent interpersonal, communication and influencing skills to help make added value choices that are mutually beneficial to them and the business.
Delivery sessions include:
- Knowing your customers
- Interpersonal skills, communication and equality
- The Customer experiences
- Regulations, Legislation
- Understanding the organisation, System and resources
- Influencing skills, Personal organisation and dealing with customer complaints
- Developing self and team work
The qualification is delivered across a 12 month. Dependant on prior achievements may consist of Functional Skills in Mathematics and English. The qualification is valued and recognised by employers, helping you improve your career opportunities to the customer service field. After Successful completion you could progress onto a Level 3 Team leader standard.
Your endpoint assessment will include:
- Practical Observation
- Professional Discussion
Upon successful completion –
We are committed to supporting professionals throughout their careers. On successful completion you will be rewarded with a membership to the institute of customer service.